Privacy Policy
Last updated: 6 November 2026
Who we are
Lumora is a trading name of VickersLDN Ecommerce LTD, a company registered in England & Wales. We are a UK-based online retailer. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data controller: VickersLDN Ecommerce LTD (United Kingdom).
What data we collect
When you place an order, we collect:
- Name and email address
- Shipping and billing address
- Payment information (processed securely by Stripe β we never see or store your card details)
- Order history
When you browse our site, we may collect:
- IP address and browser type
- Pages visited and time spent
- Referring website
How we use your data
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to your enquiries
- To improve our website and services
- To send marketing emails (only with your consent β you can unsubscribe at any time)
Payment processing
All payments are processed by Stripe. Your card details are encrypted and sent directly to Stripe β they never pass through or are stored on our servers.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request transfer of your data to another service
To exercise any of these rights, contact us at the details below.
Cookies
We use essential browser storage to run the bag and remember your choices. We do not use third-party tracking cookies unless you consent. If you allow it, the Meta pixel sends Meta visit events so we can measure our ads.
Contact
For any privacy-related enquiries, email us at support@vickersldn.com. You can also complain to the ICO at ico.org.uk.
VickersLDN Ecommerce LTD, United Kingdom.